The Gem Hunters Selling Policy

PAYMENT
Prefer PayPal. All major credit cards accepted via PayPal . Unless a special payment arrangement made with us, payment most be made before shipment.

 

SHIPPING
USPS Priority, rate for United States, We can offer shipping discount by combining multiple items as following: We charge the highest shipping cost for the first item and $2.5 for each additional item. International shipping available.

 

OVERSEAS CUSTOMERS
Please email us (info@thegemhunters.com) about the shipping cost.

 

RETURNS AND REFUNDS
We offer 100% money back guarantee within 14 days of ship date if you are not satisfied for any reason. Customers only need to pay for the shipping cost to return the package. Refund will be processed within 15 days upon the return of the item(s) in original condition.

 

CONTACT US
You can reach us via email: info@thegemhunters.com. Emailed questions are typically answered within one business day.

PAYMENT
METHODS ACCEPTED: Credit Card, Money Order, PayPal, Personal Check, or Wire Transfer.
OTHER: We expect payment within 10 days of the close of an agreement to purchase and we expect to hear from you within 7 days letting us know of your intentions for payment. Please allow 10 days for personal checks to clear the bank. We reserve the right to relist a sold item if we do not hear from the prospective buyer within 7 days.

 

FEES
STATE TAXES: 6.75% if you live in the State of Hawaii,
Shipping charges include first class insured.

WHERE SHIPPED
Any where in the world
SHIPPING OPTIONS: First Class insured, FedEx/UPS Ground - US
COST: Are variable depending on the item, weight and cost of shipping.
INSURANCE: Included in shipping cost

 

DELIVERY
WHEN SHIPPED: We will try to ship within 48 hours
SHIPPING FREQUENCY: Every Day but Sunday.

 

REFUNDS & RETURNS
REFUNDS ALLOWED: Anytime - No Questions Asked! Refunds sent on cost of merchandise within 7 days after returned item is received.
CONDITION OF RETURNABLE ITEMS: Return items must be in the same condition as shipped.
TIMING OF RETURNS: 10 Days After Receipt
ALERT SELLER BEFORE RETURNING: Yes
RESTOCKING FEES: None

 

CONTACT
BEST WAY TO CONTACT: Email - info@thegemhunters.com
WE NORMALLY RESPOND WITHIN: Less than 24 hours